Refunds & Cancellation Policy

1. Try before you pay

Every new account receives free credits on signup so you can test both tools on your own photographs before subscribing. We encourage you to use them — it is the best way to confirm the Service suits your listings.

2. Cancelling your subscription

• You can cancel at any time from your account's billing settings. No phone call or email is required.
• Cancellation stops future renewals. It does not end the current billing period.
• You keep access and your remaining credits until the end of the period you have already paid for.
• Unused credits expire at the end of that period and are not refunded or carried over.

3. Refunds on subscription fees

Subscription fees are charged in advance for a monthly period. We do not provide pro-rata refunds for partial months, for periods where you did not use the Service, or for credits you chose not to use.

4. When we will refund or make it right

We will put things right in the following situations:

• Failed generations. Credits are only deducted when a generation succeeds. If a failure ever deducts credits, we will restore them.
• Service faults. If a defect on our side prevents you from using the Service for a meaningful part of a billing period, contact us and we will restore credits, extend your period, or refund that period — whichever is appropriate.
• Duplicate or incorrect charges. Billing errors are refunded in full.
• Unauthorised charges. Tell us promptly and we will investigate and refund where a charge was not authorised by you.

Requests are assessed case by case and in good faith. We are a small business and we would rather resolve a problem than lose a customer over it.

5. What is not refundable

• Credits that were consumed by successful generations, including where you are unhappy with the creative result. AI output is variable — this is why free credits and included regenerations exist.
• Unused credits at the end of a billing period or on cancellation.
• Fees for past billing periods where the Service was available to you.

6. Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If there is a major failure you are entitled to a refund and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to a refund.

7. How to request a refund

Email support@luminstage.com from the address on your account, with the date of the charge and a short description of the problem. We aim to respond within two business days. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.

8. Price changes

If we change the price of your plan, we will notify you before it takes effect and the new price will apply from your next renewal. You may cancel before then if you do not wish to continue.

9. Contact

Soo Bin Son — ABN 47 483 120 562, New South Wales, Australia
support@luminstage.com